Crystal Valley Foods has been utilizing Blue Book for decades to ensure their credit and collections processes are efficient and well-informed. Vanna Zuckerman, Credit and Collections Manager at Crystal Valley Foods, emphasizes the vital role Blue Book plays in helping her make better decisions. “I have always relied on the Blue Book, not only for freight or collection related questions, but they are also my primary source for assessing a new or existing customer,” she shares. Over the years, Ms. Zuckerman has seen significant changes in the industry, but one constant has been Blue Book’s reliability and its ability to improve. “In fact, they have gotten better.”
The online system provided by Blue Book is an essential tool that Ms. Zuckerman uses on a daily basis to evaluate potential and current customers. “The easily accessible online system is something that I use daily in one form or another, whether to look up a potential customer or to get updated information on an existing customer,” she explains. One of the key features that Ms. Zuckerman finds particularly helpful is Blue Book’s payment score trends, which provide insight into a company’s payment behavior over the past year. “Their payment score trends showing the company payments over the last year is a good source of knowledge and when teamed up with the ratings can give me an insight into whether to open an account and how much credit we should give them.”
In addition to customer evaluation, Blue Book helps Ms. Zuckerman stay ahead of potential issues. “It also allows me to advise our sales team that an existing customer is possibly having financial difficulties,” she says. The reports available through Blue Book, such as the BB Business Report, Experian report, or Public Records report, are crucial to her analysis. “The access to the BB Business report and, if necessary, the Experian report or the Public Records report are the backbone of how I analyze the customer and what I use as my recommendations to the GM and President before we decide how to proceed.”
Ms. Zuckerman values the support she receives from the Blue Book team, especially when questions arise. “If there are any questions that arise, I can always depend on any of the Blue Book team to be readily available, knowledgeable, and honest with their assessment of a situation.” This level of trust and reliability gives her the confidence to make sound decisions for Crystal Valley Foods. She concludes, “The Blue Book helps me give my team the support they need to deal with any situation accurately, but more important professionally.”
For Ms. Zuckerman, Blue Book is more than just a source of information; it’s a dependable partner that enables Crystal Valley Foods to navigate credit and collections decisions with confidence and professionalism. “As someone who has been in this business for over 40 years, I have seen many changes. However, the Blue Book is the one thing that has not changed as far as their information is concerned.”
